77% of U.S. Internet users who made an online purchase in the past six months would be interested in help from a real person before buying certain things on the Web.

— Harris Interactive
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The average cost per lead for basic customer information (first and last names, email and physical addresses) across industries in North America is 60ยข.

— "Cost-per-Lead Advertising Data Report" from Pontiflex
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"Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight."

— Henry R. Luce
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59% of marketers reported in July that they are more optimistic about the economy than they were three months before.

— July 2009 "CMO Survey" by Duke University's Fuqua School of Business and the American Marketing Association
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"Calm energy is where breakthroughs happen."

— Dr. Robert Cooper, Advanced Excellence Systems
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77% of small and medium-sized businesses used online advertising as of August 2009 (only 69% used traditional media).

— Local Commerce Monitor Wave XIII, from The Kelsey Group and ConStat
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"You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it."

— Harold S. Geneen
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51% of companies say that blogs are the most useful Web 2.0 tool in bringing measurable benefits to their businesses.

— McKinsey Quarterly's "Global Survey"
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Americans' net worth increased by $2 trillion during the second quarter of 2009 (the first increase since 2007).

— Federal Reserve
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"Capital isn't that important in business. Experience isn't that important. You can get both of these things. What is important are ideas."

— Harvey S. Firestone
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Clusters of behavior in extraordinary leaders:
1. Focus on results
2. Leading change
3. Character
4. Interpersonal skills
5. Personal capability

— How Extraordinary Leaders Double Profits by Jack Zenger, Joe Folkman and Scott K. Edinger
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Consumer credit fell 3.7% in the first quarter of 2009, and 6.5% in the second quarter of the year.

— The Wall Street Journal
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Home prices have started rising for the first time since 2006, and the value of real estate holdings increased 1.8% in the second quarter of 2009.

— The Wall Street Journal
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"A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets."

— Steve Jobs
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For four straight quarters, U.S. households have cut their debt--at a 1.7% annualized rate in Q2.

— The Wall Street Journal
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Household net worth grew 3.9% between the first and second quarter of 2009.

— The Wall Street Journal
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"By nature the brain stares and misses, especially when pressures rise."

— Dr. Robert Cooper, Advanced Excellence Systems
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55% of U.S. executives say they rely on qualitative and subjective factors to make major decisions.

— Accenture
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40% of major business decisions are based on judgment rather than analytics.

— Accenture
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The winners in life think constantly in terms of I can, I will, and I am. Losers, on the other hand, concentrate their waking thoughts on what they should have or would have done, or what they can't do.

— Denis Waitley
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Business owners outrank ten other occupational groups in having an overall sense of physical and emotional well being.

— Gallup-Healthways Well-Being Index
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The top 10 advertisers in the U.S. cut their budgets by only 3.5% in the first half of 2009.

— Adweek/TNS
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Whenever you see a successful business, someone once made a courageous decision.

— Peter F. Drucker
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Online display advertising spending rose 6.5% in the first half of 2009.

— Adweek/TNS
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Advertising spending by telecom companies like Verizon, Sprint and Nextel was up 7.5% in the first half of 2009.

— Adweek/TNS
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Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

— Jack Welch
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Toyota is spending $1 billion on marketing in the fourth quarter, a 30%-40% increase over prior years.

— The Wall Street Journal
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